We want to reassure our entire community: the Flouci team is closely following what has recently been circulating in certain Telegram groups about the publication of personal data (such as ID cards or photos) presented as being linked to Flouci users.

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What we can confirm after our initial checks:

• The data and images being shared do not come from our platform.
• As for the screenshots showing transactions, these are old operations made through the app. The dates of these operations were deliberately hidden to mislead people.
• There has been no hack or leak in our systems. Everything has been checked by our technical teams.
• Your data is well protected, thanks to advanced encryption, secure systems and regular monitoring by our specialists.

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About security at Flouci:

At Flouci, we always apply very strict rules to protect your data.
We follow the official standards required in our industry, and we continuously improve our systems to guarantee your security.
The platform also complies with national and international data protection standards.

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Tips to protect your account and avoid fraud attempts:‍

We have noticed phishing attempts through misleading messages or content shared on social media. The aim is often to push you into sharing personal information so that your money or data can be stolen. To protect yourself:

• Never share your verification code (OTP), your PIN or any personal information linked to your account, even if you're told the request comes from the Flouci team.
• Don't post your personal data (such as your phone number, your photo or your national ID card) on social media or suspicious websites.
• Contact us only through the app or our official website. Our team is always here to help if you have any doubt or question.
  
  

Your trust is what drives us every day. We remain committed to offering a secure, legal, simple and useful service for all Tunisians.

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